At a glance

The tour operators and travel agents that are members of the Guarantee Fund insure their customer funds in accordance with the Swiss Federal Act on Package Travel with the foundation. In the event of insolvency or bankruptcy of your contractual partner, the customer funds paid in by you for a package tour are refunded if the trip cannot be made at all or only partly. If you have already embarked on your trip, the Guarantee Fund will also cover any costs of the return journey. For that reason, always ensure that you use a tour operator which is a member of the Guarantee Fund, when you place your order.

The Swiss Federal Act on Package Travel also governs the contractual relationship between the consumer and his contractual partner for the package tour.