What is not covered

Services not covered by the Guarantee Fund

In the event of loss, the Guarantee Fund covers only the costs of package tours, including the return journey, as set out under the Swiss Federal Act on Package Travel, Article 18, Section Security.

The Guarantee Fund does not cover the following:

  • Individual services, such as flight, rail, ferry, holiday home, car rental, etc.
  • Vouchers, credit, settlements, competition prizes, etc.
  • Communication costs
  • Taxi fares
  • Other fares that are not directly connected to the travel services not provided
  • Cancellation costs