Who is my contractual partner

The booking office if it does not provide you with the name of the tour operator when booking your package tour your or if it organises and carries out the package tour in its own name.

The tour operator if the booking office acts as a travel agent and provides you with the name of the tour operator.

Your contractual partner can be a tour operator, a travel agent, a transport company, a broker, a hotel, a tourist office or a person or organisation which organises and carries out package tours.

The tour operators that are members of the Guarantee Fund are obligated to carry out confirmed and paid package tours in full even if the travel agent or the booking office becomes insolvent or bankrupt already before departure. They are also obligated to organise the return journey of their customers to the place of departure.